Here’s some quick answers to common questions asked by our fans!!
Schedule Changes or Cancellations
If you need to change your service for any reason, please contact us by phone or email by noon the day before your service is scheduled. This will allow us to make the changes to the next day schedule. Any changes received after high noon will not be implemented till the next following mow. If you stop our crew from mowing when they arrive at your home we will still need to charge for service.
Trees and Fences
In order to make your lawn look its best, we use line trimmers around your trees and fences. If you are worried about line trimming damage or basic wear and tear, please put protection around your trees and fences or contact us and we can work to find a solution for you.
Weeds and Stuff
Weeds aren’t part of our basic lawn care service, but if help, we can provide assistance for an additional charge. flower beds is not a part of the lawn mowing service.
We work to ensure that you are completely satisfied with the services we provide. If you are not happy with something we will send our crews back to correct any reasonable problems you may have with our work at no additional charge if you make us aware of the problem within 24 hours. If you contact us after 24 hours, we will be sure to correct the problem for the next service. We will do whatever it takes to make sure all issues are fixed.
Pets (Cause they’re just great big lovers!!)
Please let us know if you have any pets that are kept outside so that the crews can be aware of them. While our mowing crews are very careful to keep gates closed, we cannot guarantee that a pet will not get out of the fenced area. Therefore, we recommend that you keep your pets indoors or in a pet crate on your scheduled mowing day.
Keep your gate unlocked for us on your scheduled mowing day. We recommend combination locks so that we can get into your back yard at no inconvenience to you. **Please be aware – we cannot send our crews back or issue a credit for not mowing inside a fenced area that is locked. Please take care of locked fences beforehand to avoid such problems.
Service Days, Holidays and Icky Weather Days
We schedule work Monday through Friday and use Saturday to compensate for delays. If for whatever reason we cannot provide service on your regularly scheduled day we will be out the following day until all caught up.
It is not common for property of any kind to be damaged. If this does occur please contact us immediately so we can make timely repairs. The most common damage to property is sprinkler heads because they are almost impossible to see in the grass. We will fix sprinkler heads if we break them. If they are continually being hit they are probably wearing out and sticking in the up position or they are sitting to close to the concrete. Properly placed sprinkler heads almost never get damaged. **Please contact us immediately if you believe we are responsible for damaged property. If you fix the property on your own without contacting us beforehand, we will not refund you any costs associated with repairs. If we cannot make the repair ourselves, we will hire someone who is qualified to do so.
It is our goal to provide you with the most convenient worry and hassle free service possible. For this reason we require that a billing account be set up with a Visa, MasterCard or Discover Card. We bill your credit card the day after work has been completed.
The Meaning of Life
We are currently hard at work on this and Keith has gone to the mountain top to chat with the oracle……..we will send a mass email out shortly with our findings……and bill your credit card the next day………