Frequently Asked Questions
Looking for what you can expect when working with GreenGate? Learn about our communication, scheduling, safety practices, service expectations, and re-service promise.
General FAQ
Once you’ve accepted your estimate and securely added a payment method to your account, we’ll secure your spot on our schedule. New customers can expect their first service within 5 business days.*
Mowing customers in select service areas will be assigned a regular mow day based on their location and selected weekly or every-other-week schedule.
*Scheduling may vary due to weather, service type, property access, and other conditions.
We’ll keep you informed before your visit. For your first fertilization, pest control, or irrigation service, you’ll receive a 24-hour email notification and, if you’ve opted in to GreenGate text messages, a text notification.
After your first visit, you’ll receive 48-hour and 24-hour service notifications. Customers who have opted in to text notifications can also receive a message when their technician or crew is on the way.
Mowing customers in select service areas are assigned a regular mow day and will typically be serviced on the same day each week or every other week, depending on their selected schedule.
For most exterior services, no. We simply ask that treatment areas are accessible and that gates are unlocked or access codes have been provided when necessary.
For everyone’s safety, pets should be secured away from treatment areas before your technician arrives. If we’re unable to safely access part of your property, we’ll complete the accessible areas and let you know what we were unable to service.
Interior pest treatments require a scheduled appointment and an adult to be present.
After applicable services, you’ll receive post-service communication with information about the work completed, technician notes and observations, important instructions, and recommendations when appropriate.
When applicable, we also provide EPA registration information for products used on your property so you have a clear record of your treatment.
Want to see what this communication looks like before becoming a customer? Visit our GreenGate Service Promise page to view sample customer communications.
Bundle customers are billed on the same date each month, starting the day after sign-up. Customers with a la carte services, such as our Fertilization & Weed Control Program or mowing services, are billed the day after each service is completed.
For additional information about billing, payment methods, fees, and account policies, please review our General Policies.
We accept all major credit cards (processing fee applies) or ACH (Electronic Bank Draft). Your payment information must be securely entered into the client portal prior to your first visit. A link to register for the client portal is provided in your welcome email.
For more detailed information about payment methods and associated fees, review our General Policies.
Click ‘forgot password’ on the client portal login page and follow the instructions to reset your password. If you do not remember your user name, you can revisit your original welcome email and follow the link or send an email to teamgg@greengateturf.com for assistance.
Select the BILLING tab at the top of your screen, or if using a mobile device, click the menu button on the top left corner and tap BILLING. You will see a box to add account information containing a + in the middle. Select the + to enter your account information.
- Credit cards may only be entered by following the secure link in your welcome email.
For a la carte services, an itemized invoice is automatically generated after your technician marks the service complete. Your invoices and service history can be accessed anytime through your client portal, where you can also ask questions and submit service requests.
Bundle customers are billed on the same date each month, and their monthly invoice is also available through the client portal. Because Bundles are billed monthly rather than per visit, a separate invoice is not generated after each individual service visit.
We understand that plans can change. If you need to cancel your services, contact our office and our team will review your account and help you through the cancellation process.
Depending on your service agreement, an early cancellation fee may apply. Bundle customers may also have a remaining balance or account credit based on the payments made compared with the services completed at the time of cancellation.
For complete information about cancellations, service agreements, and account balances, please review our General Policies.
Service Guarantees & Expectations
Weed control takes time, and different weeds respond differently to treatment. We ask that you allow at least 14 days after your Fertilization & Weed Control service for the application to work.
If you’re still seeing persistent weeds after that period, let us know. If your account is eligible for a re-service, we’ll return to address the weed activity at no additional charge.
If your next regularly scheduled treatment is already due, we may recommend completing that service instead.
Yes. Many of our recurring service programs include complimentary re-services for covered issues between scheduled visits.
If something doesn’t look right, contact our team and let us know what you’re seeing. We’ll review your service history and the conditions at your property to determine the appropriate next step. Depending on the issue, that may include a complimentary re-service, additional guidance, or identifying another condition that needs to be addressed.
Re-service eligibility varies by service and program.
No lawn care company can realistically promise that you’ll never see another weed. Weed seeds can enter a lawn through wind, water, animals, mowing equipment, disturbed soil, and other sources throughout the year.
What we can promise is that we’ll consistently treat and manage weeds as part of your Fertilization & Weed Control Program, monitor your lawn throughout the year, and stand behind covered treatments with our re-service policy.
Contact us! You see your property every day, while our technicians only see it during scheduled visits. If you notice a new brown area, unusual thinning, insect activity, weeds, or another change between services, send us photos or contact our office.
Our team can help determine whether you’re dealing with drought stress, irrigation coverage, insects, disease, environmental stress, or another issue and recommend the appropriate next step.
Product safety starts with following the label. Our licensed technicians apply products according to label directions, including application rates, treatment areas, and applicable precautions for people and pets.
People and pets should remain off treated areas until the application has fully dried or as otherwise directed on the product label. Drying time can vary depending on the product, weather, and conditions at your property.
Post-service communication also includes applicable EPA registration information for products used on your property.
For more information about our safety procedures, visit our GreenGate Service Promise page.
If a gate is locked or blocked, or we’re unable to safely access an area because of an unsecured pet, we’ll attempt to contact you when possible and complete the service in accessible areas.
We’ll let you know what we were unable to complete and provide information about requesting a return visit when applicable.
We won’t complete an application when weather conditions could compromise the treatment or create unsafe working conditions. If weather prevents us from completing your scheduled service, we’ll notify you and move your visit to the next available service day.
If it rains after a treatment, don’t panic! Many applications are not affected by rainfall once they’ve had the appropriate amount of time to settle or dry. If you’re unsure about a recent treatment, contact our team and we’ll let you know whether any action is needed.
Frequently asked questions regarding our individual services can be found at the bottom of our service pages.
- Your privacy is our priority.